Refund policy
Returns, Refunds & 30-Day Happiness Guarantee
At Tropical Tallow, we want you to feel good about every purchase. Because skincare and wellness products are personal, we understand that sometimes a product simply may not be the right fit for you. That's why we offer a 30-Day Happiness Guarantee.
30-Day Happiness Guarantee
If you try a Tropical Tallow product and aren't happy with it, please contact us at info@tropicaltallow.com within 30 days of delivery with your order number and the product you're contacting us about.
Whether you don't love the scent, your skin doesn't agree with the product, or it simply isn't the right fit for you, we'll work with you to make it right.
Eligible products may be refunded to the original payment method. Because opened personal-care products cannot be resold, you generally will not be required to return an opened or used product.
Our Happiness Guarantee is intended to give customers confidence when trying our products. Tropical Tallow reserves the right to limit or deny refunds in cases of suspected misuse or repeated refund requests.
Unopened Returns
Unopened and unused products may be returned within 30 days of delivery.
Please contact us at info@tropicaltallow.com before returning your order so we can provide return instructions.
Customers are responsible for return shipping costs unless the return is due to an error on our part. Original shipping charges are non-refundable.
Once we receive and inspect the returned product, an approved refund will be issued to the original payment method.
Exchanges
Because of the personal nature of our products, we do not offer traditional product exchanges.
If you've tried a product and it isn't the right fit, please contact us, and we'll be happy to help under our 30-Day Happiness Guarantee.
Damages, Defects or Incorrect Orders
Please inspect your order when it arrives. If your order is damaged in transit, defective, leaking, broken, or you receive the wrong product, contact us within 7 days of delivery at info@tropicaltallow.com with your order number and photos of the issue.
If your claim is approved, we'll provide a replacement or refund at no additional cost to you.
Allergies & Skin Sensitivities
Our products are made with carefully selected ingredients, but everyone's skin is different. We recommend reviewing the full ingredient list before use and performing a patch test before applying a new product more broadly.
If a product does not agree with your skin, please discontinue use and contact us within 30 days of delivery. Your purchase may be eligible for a refund under our 30-Day Happiness Guarantee.
Cancellations
Orders may be canceled within 12 hours of purchase as long as the order has not already been processed or shipped.
Because we work to fulfill orders quickly, we cannot guarantee that an order can be canceled or modified after it has entered fulfillment.
Shipping Issues
Tropical Tallow is not responsible for carrier delays or packages marked as delivered that cannot be located.
If your package appears to be lost in transit, please contact us at info@tropicaltallow.com. We're happy to help investigate the shipment and determine the best next step.
Refunds
Approved refunds will be issued to the original payment method for the amount actually paid for the eligible product.
Once a refund has been processed, please allow 5–10 business days for it to appear on your account, depending on your bank or credit card provider.
Original shipping charges, international duties, taxes, and customs fees are non-refundable unless otherwise required.
Contact Us
Have a question about your order or our 30-Day Happiness Guarantee? We're happy to help.
